Refund and Cancellation Process
Refund and Cancellation Process
Contacting the Relevant Store
To initiate a refund or cancellation of a product, you must first contact the store where the purchase was made. During this conversation, you should explain the reason for your refund or cancellation request and provide the necessary information.
Evaluation and Action
The store will evaluate your refund or cancellation request and take appropriate action as deemed necessary. If the refund is approved, the refund process will be carried out and your payment will be refunded. For cancellation requests, the order will be canceled, and your payment will be refunded.
Refund and Cancellation Conditions
The product must be unused, and in a resalable condition, or it must be made resalable by the store. Refund and cancellation requests must be made within 1 days of the delivery date. Some products may not be eligible for refunds. The refund conditions for such products will be specified by the relevant store.
Refund
Once the refund process is approved, the refund process will begin, and your payment will be refunded to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank's procedures, normally 4-7 days.
Customer Service
If you have any questions or need assistance regarding the refund and cancellation processes, please do not hesitate to contact our customer service team.